Terms of service

Terms and Conditions and Customer Information

The following terms and conditions apply to all contracts that you conclude with us as a provider (ISAK) via the website www.isakaustria.at. Unless otherwise agreed, the inclusion of any conditions used by you is contradicted.
Consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

The subject of the contract is the sale of goods and/or the provision of repair services.
As soon as the respective product is placed on our website, we will make you a binding offer to conclude a contract under the conditions specified in the item description.
The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase and/or repair service are placed in the "shopping cart". You can use the corresponding button in the navigation bar to call up the "shopping cart" and make changes there at any time.
After calling up the "Checkout" page and entering your personal data as well as the payment and shipping conditions, all order data will then be displayed again on the order overview page.
If you use an instant payment system (e.g. PayPal / PayPal Express / PayPal Plus, Amazon Payments, Postpay, Sofortüberweisung) as the payment method, you will either be taken to the order overview page in our online shop or you will first be forwarded to the order overview page will be forwarded to the website of the provider of the instant payment system.
If you are forwarded to the respective instant payment system, make the appropriate selection there or enter your data. You will then be directed back to the order overview page in our online shop.
Before sending the order, you have the option of checking all the information again, changing it (also using the "Back" function of the internet browser) or canceling the purchase.
By sending the order via the button "Order with obligation to pay" you declare in a legally binding manner the acceptance of the offer, whereby the contract is concluded.

Your inquiries about the preparation of an offer are non-binding for you. We will make you a binding offer in text form (e.g. by e-mail), which you can accept within 5 days.
The processing of the order and transmission of all information required in connection with the conclusion of the contract takes place by e-mail, partially automated. You must
so make sure that the e-mail address you have given is correct, that the receipt of the e-mails is technically guaranteed and, in particular, that it is not prevented by a SPAM filter. p>

Insofar as repair services are part of the contract, we owe the repair services resulting from the service description. We provide this to the best of our knowledge and belief personally or through third parties.
You are obliged to cooperate, in particular you must describe the defect in the device as comprehensively as possible and make the defective device available.
You bear the costs for sending the defective device to us.

You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.
The goods remain our property until the purchase price has been paid in full.
If you are an entrepreneur, the following also applies:

We reserve ownership of the goods until all claims from the current business relationship have been settled in full. Pledging or assignment as security is not permitted before title to the reserved goods has passed.
You can resell the goods in the ordinary course of business. In this case, you assign all claims in the amount of the invoice that accrue to you from the resale to us and we accept the assignment. You are further authorized to collect the claim. However, if you do not meet your payment obligations properly, we reserve the right to collect the claim ourselves.
If the reserved goods are combined and mixed, we acquire co-ownership of the new item in relation to the invoice value of the reserved goods to the other processed items